"Dear Mr. Collins after taking residence in L.A. in July 2010, i was looking for a motorcycle dealer where i could purchase my "dream bike", a Triumph Thunderbird. After having some not so convincing experiences with a motorcycle dealer in Los Aangeles, I finally got in contact with Simi Valley Cycles, although it is quite a distance from my home. However, it was worth the drive. From the first phone call to ask whether you could get me a Thunderbird and my first visit to discuss the terms and conditions to order it untill delivery of the bike, the service you provided me was of outstanding excellence. You called me always to keep me informed about the estimated time of delivery and the paperwork was all done when i came to pick up my bike. Your service was friendly, helpful and effecient, also from your colleagues at Simi Valley Cycles. Please convey my thanks to them as well. This is just the way I expect to be treated as a valued customer and you fulfilled my expectations to the fullest. You have done a really good job! Marc E"
Marc Eichhorn - los angeles, CA